Privacy policy

Last updated: October 12, 2026

Hill Country Collective ("we", "us" or "our") operates hillcountry-collective.com (the "Site"). This policy explains what personal information we collect when you visit or buy from the Site, how we use it, and the choices you have.

Information we collect

  • Information you give us: your name, email address, shipping and billing address, phone number and order details when you place an order, create an account, sign up for emails, or contact us.
  • Payment information: payments are handled by our e-commerce platform (Shopify) and its payment processors. We do not store your full card number.
  • Information collected automatically: device and browser details, IP address, pages viewed and how you reached the Site, collected through cookies and similar technologies.

How we use your information

  • To process, ship and support your orders, including pre-orders and cancellations.
  • To communicate with you about your order and respond to your questions.
  • To send marketing emails if you have opted in. You can unsubscribe at any time using the link in any email.
  • To run, secure and improve the Site, and to prevent fraud.
  • To meet our legal and tax obligations.

How we share your information

We do not sell your personal information. We share it only with service providers that help us run the business, such as:

  • Shopify (our online store platform) and payment processors;
  • shipping carriers (to deliver your order);
  • email and analytics providers; and
  • product review apps, if you choose to leave a review.

We may also share information when required by law or to protect our rights.

Cookies

The Site uses cookies to keep your cart, remember preferences and understand how the Site is used. You can control cookies through your browser settings. Some features may not work if cookies are disabled.

Data retention

We keep order information for as long as we need it for our records, including tax and accounting purposes, unless you ask us to delete it and we are not required to keep it.

Your rights

Depending on where you live, you may have the right to access, correct or delete your personal information, or to opt out of certain uses. To make a request, email contact@hillcountry-collective.com. We may need to verify your identity before responding.

Children

The Site is not directed to children under 13, and we do not knowingly collect their personal information.

Changes

We may update this policy from time to time. The "Last updated" date shows when it last changed.

Contact

Hill Country Collective
Email: contact@hillcountry-collective.com