Refund policy

Last updated: October 12, 2026

Hill Country Collective is a small Texas candle company. Because our candles are hand-poured in small batches, we keep our policy simple.

Returns

We do not accept returns at this time. All sales of shipped orders are final.

Pre-order cancellations

You can cancel a pre-order for a full refund if you ask us before November 13, 2026.
To cancel, email contact@hillcountry-collective.com with your order number and the name on the order.
We refund the full amount, including shipping, to your original payment method. Your bank or card issuer may take a few business days to post the refund.
Starting November 13, 2026, pre-orders can no longer be cancelled, because we begin preparing orders to ship on November 15, 2026.

Damaged or incorrect items

If your order arrives damaged, or you received the wrong item, email contact@hillcountry-collective.com within 48 hours of delivery. Include your order number, photos of the item and packaging, and a short description. Once we review it, we will send you a replacement at no cost.

Item added to your cart

Refund policy

Returns

Pre-order cancellations

Damaged or incorrect items

Questions