Shipping policy

Last updated: October 12, 2026

Where we ship

We currently ship only to addresses in the United States, including P.O. boxes. We do not ship to international destinations at this time.

Shipping rates

Shipping rates are calculated at checkout based on your address and your order's weight. You will see the exact cost before you pay.
We do not currently offer free shipping.

Pre-orders (orders placed before November 15, 2026)

Everything we sell before November 15, 2026 is a pre-order.
All pre-orders ship on November 15, 2026.
Delivery time starts when your order ships, not when you place it.

Orders placed on or after November 15, 2026

Candles are in stock and ship within 1 to 2 business days of your order.

Delivery times

Once your order ships, delivery typically takes 2 to 6 business days, depending on your location and the shipping option you selected.
Delivery times are estimates and are not guaranteed. Holiday volume and weather can cause delays.

Tracking

You will get a shipping confirmation email with a tracking number once your order ships.

Lost, stolen or damaged packages

If your package arrives damaged, or tracking shows it was delivered but you cannot find it, email contact@hillcountry-collective.com within 48 hours with your order number and any photos. We'll file a claim with the carrier and help make it right.

Address accuracy

Please double-check your shipping address at checkout. We are not responsible for orders sent to an incorrect address entered by the customer.

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